Refund policy
RETURNS AND REFUNDS POLICY
We accept returns within 30 calendar days following delivery of the order.
To request a return, the customer must submit the request through their customer account or the order status page. The return must be requested and approved before the package is shipped.
Items must be returned unused, unwashed, in perfect condition, with their tags attached and, whenever possible, in their original packaging.
RETURNS FOR ORDERS IN SPAIN
For orders shipped to Spain, once the return request has been approved, LYKKE will provide a return label or return code.
The customer will only need to show the label or code at any Correos office together with the package. It is not necessary to print the label, and we do not offer home collection.
The cost of returning an item through this service is €5.99. For standard returns, this amount will be deducted from the final refund.
This cost will not be deducted if the product is defective, arrives damaged, or the wrong item was sent. In these cases, LYKKE will cover the cost of the return.
RETURNS FOR ORDERS IN EUROPE UE1
For orders shipped to Germany, Austria, Belgium, Denmark, France, Greece, Ireland, Italy, Luxembourg, the Netherlands, Portugal, or Sweden, once the return request has been approved, LYKKE will provide the return instructions and return address.
The customer must arrange and pay directly for the shipment of the package to the following address:
Paseo de Arroyomolinos 34, 2ºB
28938 Móstoles
Madrid, Spain
LYKKE will not provide a return label or deduct any return costs from the refund, as the customer will pay the shipping company of their choice directly for the transport.
LYKKE does not offer home collection for orders shipped to Europe UE1.
If the product arrives defective or damaged, or the wrong item was sent, the customer must contact LYKKE before sending it back. In these cases, LYKKE will cover the reasonable return costs and provide a solution in accordance with applicable law.
REFUNDS
Once we receive and inspect the returned item, we will process the refund using the same payment method used for the purchase.
Where the statutory right of withdrawal applies, the refund will include the price of the items and the original standard shipping costs, in accordance with applicable law. Any additional costs resulting from choosing a more expensive shipping method will not be refunded.
The refund will be processed within the applicable statutory period, although we may wait until we have received the returned items or proof that they have been shipped.
RIGHT OF WITHDRAWAL IN THE EUROPEAN UNION
Customers in the European Union retain their statutory right of withdrawal for 14 calendar days from receipt of the order.
This 30-day commercial returns policy extends that period without limiting the consumer’s statutory rights.
If the customer exercises their statutory right of withdrawal, they must notify us and return the items within the time limits established by applicable law.
CANCELLATIONS
Cancellation requests made before shipment must be submitted as soon as possible by writing to pedidos@yolykke.com.
Once the order has been shipped, the standard returns procedure will apply.
CONTACT
To request a return or resolve any questions, please email pedidos@yolykke.com.
We accept returns within 30 calendar days following delivery of the order.
To request a return, the customer must submit the request through their customer account or the order status page. The return must be requested and approved before the package is shipped.
Items must be returned unused, unwashed, in perfect condition, with their tags attached and, whenever possible, in their original packaging.
RETURNS FOR ORDERS IN SPAIN
For orders shipped to Spain, once the return request has been approved, LYKKE will provide a return label or return code.
The customer will only need to show the label or code at any Correos office together with the package. It is not necessary to print the label, and we do not offer home collection.
The cost of returning an item through this service is €5.99. For standard returns, this amount will be deducted from the final refund.
This cost will not be deducted if the product is defective, arrives damaged, or the wrong item was sent. In these cases, LYKKE will cover the cost of the return.
RETURNS FOR ORDERS IN EUROPE UE1
For orders shipped to Germany, Austria, Belgium, Denmark, France, Greece, Ireland, Italy, Luxembourg, the Netherlands, Portugal, or Sweden, once the return request has been approved, LYKKE will provide the return instructions and return address.
The customer must arrange and pay directly for the shipment of the package to the following address:
Paseo de Arroyomolinos 34, 2ºB
28938 Móstoles
Madrid, Spain
LYKKE will not provide a return label or deduct any return costs from the refund, as the customer will pay the shipping company of their choice directly for the transport.
LYKKE does not offer home collection for orders shipped to Europe UE1.
If the product arrives defective or damaged, or the wrong item was sent, the customer must contact LYKKE before sending it back. In these cases, LYKKE will cover the reasonable return costs and provide a solution in accordance with applicable law.
REFUNDS
Once we receive and inspect the returned item, we will process the refund using the same payment method used for the purchase.
Where the statutory right of withdrawal applies, the refund will include the price of the items and the original standard shipping costs, in accordance with applicable law. Any additional costs resulting from choosing a more expensive shipping method will not be refunded.
The refund will be processed within the applicable statutory period, although we may wait until we have received the returned items or proof that they have been shipped.
RIGHT OF WITHDRAWAL IN THE EUROPEAN UNION
Customers in the European Union retain their statutory right of withdrawal for 14 calendar days from receipt of the order.
This 30-day commercial returns policy extends that period without limiting the consumer’s statutory rights.
If the customer exercises their statutory right of withdrawal, they must notify us and return the items within the time limits established by applicable law.
CANCELLATIONS
Cancellation requests made before shipment must be submitted as soon as possible by writing to pedidos@yolykke.com.
Once the order has been shipped, the standard returns procedure will apply.
CONTACT
To request a return or resolve any questions, please email pedidos@yolykke.com.